Last updated: August 21, 2024

Thank you for purchasing through Ruby and Rubab’s website. We hope you are satisfied with our products, but if not, we’re here to help.

1. Refund Eligibility

To be eligible for a refund, you must submit a request within 3 days after you have received the product. Refunds may be considered on a case-by-case basis and are granted at the sole discretion of Ruby and Rubab.

Refund requests can be made if the product your received is damaged or does not match the description.

Please note that refunds are not guaranteed and may vary depending on the circumstances.

2. Process for Requesting a Refund

To request a refund, please use our contact us page or contact our customer support team at rubyandrubab@gmail.com. Include your account information, purchase details, and a brief explanation of why you are requesting a refund.

You will be required to send the product back to the store address (will be provided when a refund is requested) within 7 days of receiving the product.

3. Refund Processing

Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within a certain number of days.

4. Changes to Refund Policy

Ruby and Rubab reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website. By continuing to use our services after changes are made, you agree to be bound by the revised policy.

5. Contact Us

If you have any questions about our refund policy, please contact us at rubyandrubab@gmail.com.